Terms and Conditions

Welcome to Ricco Gourmet Foods. By using our website or placing an order, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

1. About Us

This website is owned and operated by Ricco Gourmet Foods, an independent gourmet grocery offering premium international and New Zealand products. These Terms apply to all visitors and customers using our website.

2. Products and Information

All products shown on our website are subject to availability. While we make every effort to keep descriptions and images accurate, some variations in packaging or presentation may occur.

3. Orders and Payment

Orders are confirmed once full payment is received through our secure online payment system. We accept credit card payments only. Placing an order represents an offer to purchase, which may be accepted or declined at our discretion.

4. Click & Collect

Ricco Gourmet Foods operates on a Click & Collect basis. You will receive confirmation when your order is ready for pickup. Please bring proof of purchase when collecting your items. Orders should be collected within the advised timeframe.

5. Website Content and Accuracy

We aim to maintain current and reliable information on our website, but occasional errors or updates may occur. We reserve the right to make changes to product details, prices, or availability without notice.

6. Limitation of Liability

Ricco Gourmet Foods is not responsible for any loss or damage resulting from the use of our website or products purchased through it. Your use of this site and any reliance on its content are at your own risk.

7. Intellectual Property

All images, text, and other content featured on this website are the property of Ricco Gourmet Foods and may not be copied, modified, or distributed without written consent.

8. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be handled under the non-exclusive jurisdiction of New Zealand courts.

9. Returns & Exchanges

At Ricco Gourmet Foods, we take care to ensure all products meet our quality standards. As many items are perishable or specialty foods, we are unable to accept returns or exchanges for change of mind. Should you receive an incorrect, damaged, or faulty item, please contact us within 48 hours of collection at Rotorua@ricco.co.nz or 07 346 0081, and we will gladly arrange a suitable replacement or refund.